Refund & Returns Policy

Your right to return

You may return most items within 14 days of delivery for a refund of the product price. Items must be unused, in their original packaging, and complete with any inserts or accessories.

Items we cannot accept

• Items that have been used, washed, soiled or damaged after delivery.
• Write-on labels, checklist cards and sort tags once the seal is opened, for hygiene reasons.
• Items returned without their original packaging or missing parts.
• Bundle sets returned incomplete (all included items must be returned together).

This does not affect your statutory rights as a consumer.

How to start a return

1. Email support@leevaph.shop with your order reference and the items you want to return.
2. We reply within two business days with a return address and instructions.
3. Pack the items securely and ship them back. Keep your tracking number.

Return shipping cost

If the return is because of our error (wrong, faulty or damaged item), we cover return shipping. For change-of-mind returns, the return shipping cost is the customer's responsibility.

Refunds

Once we receive and inspect your return, we email you the outcome. Approved refunds are issued to your original payment method through Stripe or PayPal within 5–10 business days. The time it takes to appear on your statement depends on your bank or card issuer. Original shipping charges are non-refundable unless the return is due to our error.

Faulty items

If an item arrives faulty or develops a fault that is not caused by misuse, contact us with photos. We will arrange a replacement, repair or refund at no cost to you.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want.

Contact

Returns questions? Email support@leevaph.shop or call +44 7835233594. LEEVA PLUMBING AND HEATING LIMITED, 3 Tollbar Cottages Coach Road, Butterly Park, Ripley, Derbyshire, DE5 3QW.