Privacy Policy

LEEVA PLUMBING AND HEATING LIMITED(“Leevaph”, “we”, “us”) is the data controller responsible for your personal data. We are a company registered in England and Wales under company number 05974005, with a registered office at 3 Tollbar Cottages Coach Road, Butterly Park, Ripley, Derbyshire, DE5 3QW, United Kingdom. You can contact us about privacy at support@leevaph.shop.

We collect only the data we need to run the shop and fulfil your orders:

• Order & contact data: name, email, shipping and billing address, phone number and order history.
• Payment data: processed by our payment providers. We receive confirmation of a successful payment but do not store full card numbers.
• Communications: messages you send us via the contact or bulk-order forms, including any details you choose to provide.
• Technical & usage data: IP address, device and browser type, and basic analytics about how the site is used.

We process personal data on the following legal bases:

• To perform our contract with you — processing payments, fulfilling and delivering orders, and handling returns and support.
• To meet legal obligations — such as keeping tax and accounting records.
• For our legitimate interests — securing the site, preventing fraud and improving our products and service.
• With your consent — where you opt in, for example to marketing emails. You can withdraw consent at any time.

We share data only with service providers who help us operate, such as payment processors, shipping carriers, and email and hosting providers. These partners may only use your data to provide their service to us. We do not sell your personal data. We may disclose data where required by law or to protect our legal rights.

Some of our providers may process data outside the UK or EEA. Where they do, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses to protect your data.

We keep personal data only for as long as necessary for the purposes described here, including to satisfy legal, accounting or reporting requirements. Order records are typically retained for the period required by tax law; contact-form messages are kept only as long as needed to handle your enquiry.

You have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to erase your data in certain circumstances;
• restrict or object to certain processing;
• request portability of data you provided to us; and
• withdraw consent where processing is based on consent.

To exercise any of these rights, email support@leevaph.shop. You also have the right to complain to the UK Information Commissioner's Office (ICO) or your local supervisory authority.

If you are a California resident, you have the right to know what personal information we collect and how we use it, to request deletion of your personal information, and not to be discriminated against for exercising your rights. We do not sell personal information as defined by the CCPA. To make a request, contact us at support@leevaph.shop.

We use a small number of cookies and similar technologies to keep the site working (for example, to remember your cart) and to understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the site functions.

We use appropriate technical and organisational measures to protect your personal data, and our payment pages are served over encrypted connections. No method of transmission over the internet is completely secure, but we work to protect your information and to keep our practices under review.

We may update this policy from time to time. The “last updated” date above shows the latest revision. For any privacy question or request, contact LEEVA PLUMBING AND HEATING LIMITED at support@leevaph.shop or +44 7835233594.