Privacy Policy

Who we are

This store, Leevaph (leevaph.shop), is operated by LEEVA PLUMBING AND HEATING LIMITED, company number 05974005, registered office 3 Tollbar Cottages Coach Road, Butterly Park, Ripley, Derbyshire, DE5 3QW. We are the data controller for the personal data described here. Contact us at support@leevaph.shop.

What we collect

• Order details: name, email, shipping address and the items you buy.
• Contact messages: the name, email and message you submit through our forms.
• Payment data: processed by Stripe and PayPal. We receive a confirmation and the last digits of a card, but never your full card number.
• Technical data: basic device and usage information needed to run the site securely.

How we use your data

• To process and deliver your orders and handle returns or refunds.
• To respond to your enquiries and provide customer support.
• To meet legal, tax and accounting obligations.
• To protect the site against fraud and misuse.

Legal bases

We process data to perform our contract with you (fulfilling orders), to comply with legal obligations, and on the basis of our legitimate interest in running a secure store. Where we rely on consent — such as optional marketing — you can withdraw it at any time.

Sharing your data

We share data only with the providers needed to run the store: payment processors (Stripe, PayPal), shipping and fulfilment partners, and IT/hosting providers. We do not sell your personal data.

International transfers

Some providers may process data outside your country. Where they do, we rely on appropriate safeguards such as standard contractual clauses.

Retention

We keep order records for as long as needed to fulfil the order and meet legal and accounting requirements, then delete or anonymise them.

Your rights

Under the UK/EU GDPR you can request access to, correction of, or deletion of your data, object to or restrict processing, and request portability. Under the CCPA, California residents can request access to or deletion of personal information and are entitled not to be discriminated against for exercising these rights. To make a request, email support@leevaph.shop.

Cookies

We use only the cookies and local storage needed to keep your cart and run the site. We do not use third-party advertising trackers.

Complaints

If you are in the UK, you can complain to the Information Commissioner's Office (ICO). We would appreciate the chance to resolve your concern first — please contact us.